Recent Posts

Ethics Continuing Education Class

7/18/2017 (Permalink)

SERVPRO of Boise will be offering a Continuing Education Course at Town Place Suites by Marriott, 1455 S Capital Blvd. Tuesday August 22nd, 2017.

The course is:
1) Ethics - 3 hours, from 10:00am - 1:00pm

Registration begins at 9:30am. 

To register, please contact us by phone at (208) 375-0300, or by email at marketing@SERVPROboise.com

The premise for this ethics course is that although we may have solid ethical foundations and usually make rational ethical decisions, ethical lapses are likely to come when we are stressed, angry, upset, worried, or otherwise disengaged. 

We look forward to seeing everyone there! RSVP Today! 

What will your sign on the door read?

7/17/2017 (Permalink)

Commercial What will your sign on the door read? Tips for maximizing readiness at no cost, to be prepared for a disaster. Keep your doors open, learn how!

I recently had a conversation with a maintenance manager, John. His office shares space with one of the buildings he manages.

 I asked, "John, what would happen to this facility if you were at one of your other locations and a emergency happened here?"

"Well, I would have to leave that site and travel here".

"But what if that building also had an emergency? Who would be able to get access to your mechanical room to get a situation under control?"

"Well, I have the keys. The managers all know to just call me."

"So you are managing a broken sprinkler line at site A and site B calls with a broken water line... What do you do?"

John thought for a moment, I went on. 

"John, you like to fish. You are out on the river with no cell service. How are the people who depend on that space being usable to stay productive going to manage a emergency in your absence?"

His organization had stretched him too thin and had failed to develop contingency plans to help him manage emergencies remotely. His basement office housed the only emergency plans and blueprints for the facility he was in. His office was kept locked when he was not around. And, as you can guess, he had the keys on his person.

Luckily, we have a solution. The SERVPRO Emergency Ready Program. A quick cloud based collection of need-to-know information to handle building emergencies. It's not as exhaustive as a complete risk management program, but it can serve as a great starting point to begin those emergency preparation discussions with important information that key people at every site should know.

Make sure a primary player at every site has keys to the mechanical room and knowing where the shut off values are.

In John's case it was a relatively painless fix. Every site now has another person with a set of keys to the mechanical room and that data is fed into the ERP cloud so every business in the building can access it. It was a time investment of less than two hours that almost certainly will save both time and money in an emergency.

The best part? John now has a plan to be able to prioritize his response and emergency needs. He also feels a little less worried when goes off grid chasing Steelhead on the Snake River.

For questions or to set up your no-cost Emergency Readiness Program, call 375-0300

Is Your Business Disaster Ready?

7/12/2017 (Permalink)

Commercial Is Your Business Disaster Ready? Boise Downtown Construction circa 2015

Your company is expanding, or perhaps you have already opened new locations. On any given day your sales team is firing on all cylinders, your office is bustling with activity and your operations team is running circles around itself trying to keep up.

Maybe your territory is limited to Meridian/Star/Eagle, perhaps regional, or even nationwide. You know one the biggest threat to your organization is operational downtime.

That's where we can help.

SERVPRO of Meridian/Star/Eagle is a full service commercial restoration firm. We specialize in commercial drying, cleaning and decontamination needs. Our upfront approach uses a collaborative method to reduce operational risks, minimize downtime and save you money.

Consider this: 50% of businesses that suffer a major disaster will never reopen. And of those that reopened, most of them had a plan.

Do your employees know your chain-of-command?

Do your night teams know where your water shut-offs are?

Would your employees be able to direct first responders to your fire riser room?

Put simply: Is your team prepared to deal with situations like fire, water & mold damage? What about situations bigger than your operations capacity?

Thankfully, SERVPRO of Meridian/Star/Eagle is your ace-in-the-hole with our robust Emergency Readiness Program (ERP) and Service Level Agreements (SLA).

With the Emergency Readiness Program SERVPRO will help you create a functional cloud based data set that can be used for things like staff emergency manuals, emergency contact information and building emergency critical information. Because disasters often happen when you are away, your team will have all of this data at their fingertips, wherever you need it, with a push of a button.

Another robust tool to consider for your facility is a Service Level Agreement, guaranteeing that you and your teams will always have the level of response you need in an emergency. Remember snowpocolypse? Jump the wait queue and get the help you need right away. Another benefit of the SLA is guaranteed pricing and staff training opportunities.

To strategically align your building operations to make sure you have the help you need in an emergency, give us a call today. The consultation and Emergency Readiness Program is offered at no cost to your facility. 208-375-0300

What to Do if You Find Mold in your Home.

7/3/2017 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold. Dead mold spores are just as harmful to the human lung as live spores. Bleach and other cleaners will not help, but may actually help the mold spread. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

·         Stay out of affected areas.

·         Turn off the HVAC system and fans.

·        Contact SERVPRO for mold remediation services.

What Not to Do:

·         Don’t touch or disturb the mold.

·         Don’t blow air across any surfaces with visible or suspected mold growth.

·         Don’t attempt to dry the area.

·         Don’t spray bleach or other disinfectants on the mold.

What To After After a House Fire

7/3/2017 (Permalink)

Fire Damage What To After After a House Fire Know what to do and who to call!
  1. Ask whether it is safe to enter the home. Do not enter if the fire authorities deem it unsafe. They may establish a safety zone, but never assume a room is safe, until it has been cleared to enter.
  2. Know who to call. Contact family members and let them know you are safe, and unharmed. Contact your insurance agent. They will be able to talk you through the necessary steps, including proper documentation and emergency lodging and living expenses. KEEP receipts! The insurance company may assist in securing a company to help with clean up options. You may request SERVPRO at this time for contents cleaning, restoration etc. Contact SERVPRO. Another call may be to your landlord if applicable, and to your local American Red Cross. SERVPRO is the preferred restoration partner to The American Red Cross.
  3. Secure the property to prevent possible looting. SERVPRO is available to assist with securing property/ Board Ups.
  4. If water hoses were used to exterminate the fire, drying your home is critical. It is best to call the professionals at SERVPRO to do water/ fire cleanups. Water can lead to mold damage if not dried properly. SERVPRO is an approved restoration contractor for many major insurance carriers and adheres to the highest standards in the restoration industry.
  5. Seek counseling if needed. Children and adults can feel a traumatic sense of loss, and may need help to avoid a lasting sense of sadness and disorientation after a house fire. Don’t be afraid to reach out for help. A house fire is a traumatic event and individuals need to be treated with respect and compassion by those close to the process of rebuilding.

For more information on contents and structural drying, extinguisher reside and soot removal call SERVPRO at (208) 375-0300.

We are an IICRC Certified Firm

3/13/2017 (Permalink)

SERVPRO of Boise is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Meridian/Star/Eagle

SERVPRO of Boise specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

What to do if your home has mold damage

2/27/2017 (Permalink)

Mold Remediation What to do if your home has mold damage This home had massive mold damage due to a long term pipe leaking.

For the vast majority of homeowners in Meridian/Star/Eagle, mold damage does appear, at some point, in or around their property. And, a little spot of mold around the bathtub or the shower screen is nothing to be too concerned about. If it can be easily wiped away and does not produce a nasty smell, it is likely to be a good problem. 

However, if you have spotted creeping patches of mold, which has an unpleasant odor, and makes the room feel clammy and uncomfortable, it is time to call in the experts. It could indicate a serious problem with mold damage. If this is the case, it needs to be handled by a professional team who can make sure that the unhealthy material is completely removed. 

Understanding Containment 

The first thing that will happen, after you have consulted a professional SERVPRO mold damage restoration service, is a discussion about containment. This may mean a number of different things, depending on how extensive the mold is and what type of spores you have in your home. If the problem is severe, containment may have to involve you temporarily moving out of the property. 

However, this is quite a rare situation. Most homeowners take action early enough for it to be avoided. Partial containment helps restoration experts limit the spread of mold damage. Our professionals will seal off the problem area so that movement cannot dislodge and carry mold spores to other parts of the home. This is where heavy duty equipment will be set up to dry, repair, and treat the affected space. 

The Outcomes of Mold Remediation

The primary goal of mold remediation is to restore the property to its pre-mold damage condition. In some cases, this will not be possible. If the damage is very extensive, there may be some parts of the building which cannot be saved. This is extremely rare, however, and a skilled mold restoration team is almost always able to bring a home back to full health. 

The thing to remember is that the quicker you address the issue, the better the chance of a full recovery for your property. If you ignore what appears to be chronic mold, you risk the chance of it moving into walls and floors. This is much harder (and much more expensive) to repair, so invest your money in affordable prevention, rather than a costly cure. 

 

Locally Owned Company with National Resources

If you would like more information on hiring a mold damage restoration team, call SERVPRO of Meridian/Star/Eagle at (208) 375-0300 today. 

 

Why Professionals Should Clean Smoke Damage from a Fire

2/13/2017 (Permalink)

Fire Damage Why Professionals Should Clean Smoke Damage from a Fire This home was damaged due to a kitchen fire, the entire home had to be packed out and cleaned.

When firefighters leave, your home or business may seem safe from further destruction, but without professionals to help clean the smoke damage, the building will never return to normal.  That’s why you can trust the professionals at SERVPRO of Boise to restore your home back to normal.  Our team has the experience and the manpower to perform fire damage restoration services adequately. 

 

Once the Fire is out, your home or business needs to be restored

Ash and smoke, if left unhindered, will cause extensive corrosion, etching and discoloration.  There can also be very disruptive, powerful odors.  The professionals at SERVPRO of Boise clean fire and smoke damaged to stop this before it becomes an extensive problem.  There are many companies that advertise their ability to restore areas affected by fire, but only those with proper training and certification should be considered.  The IICRC is the main oversight in this industry and requires its registrants to take extensive coursework before earning their certifications.

 

Start Restoration as Soon as Possible

Our professional can clean smoke damage and restore items affected by a fire, but they must be brought to our site as soon as possible to halt the ongoing issue that smoke residue can cause. After a few days ash will cause walls to discolor permanently, along with clothing and upholstery, wood and vinyl will need to be refinished or replaced, and metal will start corroding. Our team of experts will identify what can and cannot be salvaged and will assist in the removal of non-salvageable items.  All of your items will be handled with the utmost care and documented using iCat Contents Management software immediately.  The entire process takes extremely thorough cleaning and attention to detail. Hiring the professionals at SERVPRO of Boise will ensure your home or business is taken care of and returned to its pre-disaster state.

 

Reconstruction May be Necessary

In the event of a fire, water and smoke can drastically affect the structure of your home or business. This is why it is imperative to hire a team that can take care of all of your needs in one place.  SERVPRO of Boise is proud to take care of our customers from start to finish; we will clean and restore your home or business and items and can also perform all of the reconstruction repairs to your property.

 

If you have had a fire, call us today! (208) 375-0300

SERVPRO® Signs On as National Sponsor for American Red Cross “Ready Rating” Program

1/30/2017 (Permalink)

Community SERVPRO® Signs On as National Sponsor for American Red Cross “Ready Rating” Program This home was flooded due to a washing machine pipe burst.

Local disaster recovery professionals encourage property owners to incorporate free “Ready Rating” program into their emergency planning


 SERVPRO®, a disaster recovery and cleanup Franchise System, has signed on as a national sponsor of the American Red Cross Ready Rating program, a free, self-guided program designed to help businesses, organizations and schools become better prepared for emergencies.


This partnership just makes perfect sense, and truly completes the readiness equation for businesses and other property owners in the area. The American Red Cross Ready Rating Program allows individuals to assess their readiness for a disaster, so they can take all necessary steps before disaster strikes to protect their property from damage and loss. But, when disaster does strike, knowing what to do and who to call saves time – and fast response is key to minimizing damage and downtime. That’s where SERVPRO’s Emergency READY Program can help. Together, these two programs offer maximum peace of mind to businesses and other organizations.”


“Through the generosity of SERVPRO, the Red Cross will be empowering workplaces to re-open more quickly after natural or man-made disasters such as water main breaks, medical emergencies, power outages, tornados, floods and hurricanes through the Ready Rating Program,” said Tom Heneghan, Manager of Business Continuity Programs, American Red Cross.


“Up to 40% of businesses never re-open their doors after such disasters; SERVPRO’s partnership will enable more businesses, schools and organizations to become better prepared. We are excited to have SERVPRO join us in community outreach efforts to educate and highlight the importance of community preparedness in neighborhoods across the country.”


With the approaching spring season comes the threat of severe weather – such as high winds, downpours, flash flooding, fires caused by lightning strikes and even tornadoes spawned by thunderstorms – SERVPRO® urges all property owners to visit the American Red Cross Ready Rating website now at http://readyrating.org to complete a 123-point self-assessment of their level of preparedness for weather-related or other emergencies. Aligned with the federal government's Private Sector Preparedness standards, the Ready Rating assessment offers businesses, organizations and schools access to tools, tips and best practices to help improve their level of preparedness.


Keys to the program are the following Five Essential Steps to Preparedness – the cornerstones of the Ready Rating program:


  1. Commit to Preparedness
  2. Conduct a Hazard Vulnerability Assessment
  3. Develop an Emergency Response Plan
  4. Implement your Emergency Response Plan
  5. Help Your Community Get Prepared


The time to prepare for a disaster is before it happens. Taking steps to make your property as secure as possible, then having a plan to deal with the aftermath if disaster does strike is just good business and common sense. At SERVPRO, we can help you create a disaster recovery plan now, specific to your facility so that – if you need us – we can help you get back in business fast.”


SERVPRO® specializes in disaster restoration, cleanup and repair services, helping to remediate damage, making it “Like it never even happened,” for both commercial and residential customers. For more information on the American Red Cross Ready Rating program, please visit http://readyrating.org/  

 

Water Damage Recovery Defined

1/16/2017 (Permalink)

Water Damage Water Damage Recovery Defined This garage was flooded due to a water heater bursting.

Water Damage Recovery Defined

 

It is very important to make sure water damage recovery is done properly when you are coping with the consequences of a flood or house fire. There is a lot that goes into water damage recovery, and you should understand how crucial it is do know all about the possible dangers of events that could take place when you are going through the recovery process in your house. It is important to understand that you should not be attempting to take on the process all by yourself; you should always enlist the help of a professional restoration company. This is because a professional company will have the needed expertise, experience, and equipment to go through the process in a safe and effective manner. When you are trying to figure out the ideal way to go about the water damage recovery process, it may be beneficial to be knowledgeable about what it entails.

 

The Water Damage Recovery Process Entails Removing Excess Water from Your House

One of the key parts of water damage recovery is that the process entails removing and cleaning up any excess water that is in your house after a flood or house fire has taken place. Within 24 hours of either of these events, mildew and mold can potentially start to grow and thrive in your home. As such, it is extremely important that you start cleaning up the excess water right away. If you do not do this, the secondary damage (mildew, mold, bacteria, etc.) that can develop can actually cause more destruction to your home than the original flood or house fire did. There are several steps involved in cleaning up water damage that is in your house, and among the most crucial of these steps is drying up the excess water, so that you stop any growth of mildew and mold. When you hire a professional company for this purpose, they will use industrial-grade dehumidifiers to cause the excess water in your house to evaporate, and then begin the repairs that are needed on your house. Make sure to remember that you should enlist the help of a professional when you are dealing with water damage. You should not enter your home after a flood or house fire without the approval of a professional, as you do not know if it is safe to do so without this.

 

The Water Damage Recovery Process Entails Reparation and Restoration of Your House

The SERVPRO Meridian/Star/Eagle water damage recovery process involves not only the cleaning and removal of excess water, but the repairing of areas in your home and restoration of the building to how it was before the event. Your home may have structural and/or electrical damage if the water damage is severe. Before you can safely move back in, a professional restoration company will need to do the appropriate repairs, which could potentially take several weeks or several months if the damage is severe. In order to figure out which repairs need to be done, it is important to hire a professional company, who can give you an accurate assessment.

When your home needs to go through a water damage recovery process, it is important that you consult a professional restoration company, because they will have all of the resources that will enable them to take on the task. Additionally, they can have several different contractors on site at the same time to make sure that your home will be safe for you to enter. If you would like to know more about these companies, contact a professional company with any questions you may have.

 

Water Damage Restoration

Basement flooding or storm damage doesn't wait for regular business hours and neither do we. We respond to your residential or commercial water removal and cleanup needs. Our fast response time and advanced drying methods help prevent secondary damage and mold. Common causes of water damage are:

  • Flooding caused by severe weather
  • Plumbing leaks
  • Sink, bathtub or toilet overflow
  • Sewage backup